Frequently Asked Questions
Ordering & Personalization
How do I personalize my piece?
Simply select your product, choose your engraving option, and enter your text or upload a photo directly on the product page. You'll see a live preview before adding to cart.
Can I preview my engraving before purchasing?
Yes! Every product page includes a live preview tool that shows you exactly how your engraving will look on the piece before you place your order.
What types of engravings are available?
We offer text engraving (names, dates, phrases) and photo engraving. You can also choose from different font styles to match your personal aesthetic.
Can I engrave both sides of a piece?
Yes, select pieces offer double-side engraving for an additional fee. This option will appear on the product page when available.
Materials & Quality
What material are your pieces made of?
All Artempus pieces are crafted from premium stainless steel — resistant to water, sweat, and daily wear. Designed to last a lifetime without tarnishing or fading.
Is the engraving permanent?
Yes. We use high-definition laser engraving technology that creates precise, permanent markings that will not fade or wear off over time.
Are your pieces hypoallergenic?
Yes, our stainless steel pieces are hypoallergenic and safe for sensitive skin.
Shipping & Delivery
How long does it take to receive my order?
Since every piece is custom-made, please allow 3–5 business days for production plus shipping time. You will receive a tracking number once your order ships.
Do you offer free shipping?
Yes, we offer free shipping on qualifying orders. Shipping options and rates will be displayed at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination. Any applicable customs duties or taxes are the responsibility of the recipient.
Returns & Guarantee
Do you accept returns on personalized items?
Because each piece is custom-made to order, we do not accept returns or exchanges unless the item arrives damaged or with an engraving error on our part. Please review your personalization carefully before placing your order.
What is your lifetime guarantee?
We stand behind the quality of every piece we make. If your item has a manufacturing defect, contact us and we will make it right.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of receiving your order with a photo of the issue and your order number. We will send a replacement at no cost to you.
Care & Maintenance
How do I care for my Artempus piece?
Our stainless steel pieces are water-resistant and low-maintenance. To keep them looking their best, avoid prolonged exposure to harsh chemicals such as chlorine or bleach, and store them in the included gift box when not in use.
Can I wear my piece in the shower or pool?
Yes, our pieces are water-resistant and safe for everyday wear including showers. We recommend avoiding prolonged exposure to chlorinated water such as swimming pools.
Contact & Support
How can I contact Artempus?
You can reach us through our Contact page. We typically respond within 24 business hours.